Your residents can contact you quickly and easily via the tenant/owner app or the tenant/owner portal.

We also offer the possibility of contacting us via

FEATURES FOR
TENANTS & CONDOMINIUM OWNERS

With just a few steps, tenants and STW owners can easily, quickly and around the clock make inquiries, submit applications, reserve rooms or report damage.

Thanks to smart ticketing, requests can be placed across multiple channels and in the respective user language. Residents are always automatically informed about the current status of their request.

Relevant documents are made available digitally, securely and conveniently.

Share news and information about the administration or property easily and in a target group-oriented manner with tenants and STW owners via the Info Center or the digital pin board.

Meldungen erfassen

Digitale Dokumentenablage

Status updated

Meldungen erfassen

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Contact via a variety of different channels. > Mobile app & portal for registered users with full range of functions. > Contact form for simple message recording without registration. Notifications via email, report-specific portal access > E-mail integration incl. transfer to standard notification process > Telephone integration via telephone bot incl. transfer to standard reporting process

Cross-channel contact

Record messages and concerns quickly, easily and around the clock. > Notification and reminder function for status changes and appointments > Uncomplicated, language-independent interaction with the administration

Inquiries & concerns

Info Center

View documents securely and conveniently at any time via the digital dossier. > Mobile and digital - contracts, property-specific statements and meeting minutes - all at your fingertips in one application > Fewer phone calls with e34 administration, no waiting times for documents to be sent > Personal and secure. Data protection-compliant and secure in accordance with current industry standards

Digital document storage

Tenants & condominium owners can leave feedback for management and service providers. > Leave feedback/review for each completed request > In this way, tenants and condominium owners help to improve processes and services and give their feedback.

Reviews & Feedback

Condominium owners can participate digitally in a condominium owners' meeting. > Vote on site or in advance via eVoting > Gain access to minutes and other documents via the digital document repository

Condominium owners meeting