YOUR BENEFITS
The challenge
Daily damage reports via phone and email are overwhelming your team. Manual coordination between tenants, service providers, and internal departments is tying up a disproportionate amount of resources.
Lost information due to fragmented communication
Time-consuming follow-up of each individual case
No central overview of open cases
Tenants frustrated by lack of transparency
The Woonig solution
Our ticketing system automates your entire request management process. From recording the request to commissioning service providers – everything runs through one central system.
Automatic ticket generation for every report
Intelligent allocation to the right team
Automated status updates to all participants
Complete transparency in real time
Your profit
The numbers speak for themselves: Measurable increase in efficiency with simultaneous cost reduction and significantly higher customer satisfaction.
Up to 75% fewer inquiries by phone and email
60% faster processing of standard claims
100% transparency for all stakeholders
Measurable cost savings through process automation
With Woonig's digital claims management, you'll noticeably relieve the burden on your team, demonstrably increase efficiency, and measurably improve tenant satisfaction. The shift from reactive crisis management to proactive, structured administration begins with a single decision.
Modern property management means focusing on what matters most – the care of your properties and tenants. Intelligently automate routine administrative tasks and reclaim valuable time for strategic initiatives.
Your team will thank you.
Faster processing
Fewer follow-up questions
transparency
What is a ticketing system for property management companies?
A ticketing system centrally records and structures tenant inquiries. Requests are automatically categorized, prioritized, and forwarded to the responsible persons, thereby reducing processing times and making processes more transparent.
In short, explained
SMART TICKETING
Our smart ticketing module revolutionizes property management and offers a unique ticketing system for the digital management of your properties.
A central point of contact with all available communication channels that can be easily integrated into your website. The "gateway" to the tenant/STW owner > Tenants or condominium owners can send their concerns directly to the administration via the tenant portal
Tenant portal
Record and track enquiries, notifications, requests and orders. > Record all requests centrally in the cockpit and make them available for further processing
Concerns & Applications
Dienstleister manuell/automatisch anfragen und beauftragen. > Automatische Benachrichtigungen von Zu-/Absagen. > Kostenlose Anbindung
Service provider assignment
Arrange appointments with tenants/condominium owners and service providers. > Propose and confirm appointments
Appointments & Reservations
Share relevant information on site via a maintenance-free and fully integrated display. > Install eBoard directly in the entrance area or in the residential/rental property > Scheduled news and announcements from the management
eBoard
Feedback for property managers, tenants/property owners and service providers. > Ratings with stars and comments.
Reviews & Feedback
Feedback for property managers, tenants/property owners and service providers. > Ratings with stars and comments.
Reviews & Feedback
EXCERPT FUNCTIONS
All matters centrally located
Through the seamless integration of intelligent process management and an intuitive workflow, all requests, such as damage reports or applications from tenants/unit owners, can be recorded centrally and transparently.
Smooth communication
Thanks to multi-channel functionality (app, web, email, QR code) and multi-language support, tenants, owners and service providers can communicate easily, quickly and without language barriers.
Automated processes
Seamless integration into existing processes ensures that operations are automatically assigned to the correct objects, damage types, or service providers. This allows orders to be triggered manually or fully automatically – ensuring smooth day-to-day operations.
This is how smart ticketing works with Woonig
The result:
a central platform for digital real estate management that saves time, reduces errors and sustainably increases service quality.
SMART TICKETING AT A GLANCE
Full overview
All requests are centralized with Woonig and no more inquiries are lost.
Flexibility and transparency
Your tenants and condominium owners can raise concerns via a variety of communication channels.
Automatically commission service providers
Service providers can be automatically commissioned for each property and type of damage. The administration has full transparency over the entire process.
Individuality guaranteed
Woonig can be configured according to your needs and ideas.
No language barriers
Automatic translation of communication with your tenants/condominium owners. Not only messages, but also noticeboard information are translated on both sides.
Optimized workflow
Thanks to process automation, you benefit from an efficient and simple workflow.
YOUR BENEFITS
