Contact via a variety of different channels. > Mobile app & portal for registered users with full range of functions. > Contact form for simple message recording without registration. Notifications via email, report-specific portal access > E-mail integration incl. transfer to standard notification process > Telephone integration via telephone bot incl. transfer to standard reporting process
Cross-channel contact
Record messages and concerns quickly, easily and around the clock. > Notification and reminder function for status changes and appointments > Uncomplicated, language-independent interaction with the administration
Inquiries & concerns
Record messages and concerns quickly, easily and around the clock. > Notification and reminder function for status changes and appointments > Uncomplicated, language-independent interaction with the administration
Info Center
View documents securely and conveniently at any time via the digital dossier. > Mobile and digital - contracts, property-specific statements and meeting minutes - all at your fingertips in one application > Fewer phone calls with e34 administration, no waiting times for documents to be sent > Personal and secure. Data protection-compliant and secure in accordance with current industry standards
Digital document storage
Tenants & condominium owners can leave feedback for management and service providers. > Leave feedback/review for each completed request > In this way, tenants and condominium owners help to improve processes and services and give their feedback.
Reviews & Feedback
Condominium owners can participate digitally in a condominium owners' meeting. > Vote on site or in advance via eVoting > Gain access to minutes and other documents via the digital document repository
Condominium owners meeting
FUNCTIONS
What is a tenant and owner app?
A tenant and owner app is a digital platform through which residents and owners can communicate with the management, report issues, and access information. This makes processes more transparent and reduces the number of queries.
In short, explained
FOR YOUR
TENANTS & CONDOMINIUM OWNERS
Residents can easily and directly contact you via the tenant portal, the owner portal, and the associated app.
Simple and always connected
With the digital portal and mobile app, you offer tenants and owners a central, modern access point for all matters relating to their property. It's intuitive to use and the service is available around the clock – without any waiting times.
Transparent communication
Every request is fully recorded, and the processing status is transparently visible to the resident at all times. Automatic notifications ensure that all parties involved are always kept up to date without having to actively inquire.
Accessible and flexible
The platform is accessible to everyone. Thanks to automatic translations and the free choice of communication channel (app, email, portal), you can reliably reach all residents, break down language barriers, and sustainably increase satisfaction.
Direct line to your administration