Data precision

Structured tickets: The AI not only captures text, but also immediately categorizes it by urgency, topic, and object.

language genius

125+ languages: Barrier-free communication for international tenants – fluent and without an accent.

Sentiment analysis: The AI recognizes whether a caller is angry or worried and prioritizes the case immediately.

Empathy Check

The intelligence behind the scenes

This is Novi

NOVI is your digital telephone assistant for property management. It answers calls, understands requests, and creates structured tickets directly in Woonig.

Listen

NOVI answers calls in a friendly and reliable manner.

Understands

She recognizes concerns, asks the right questions, and understands the context.

Acts

NOVI creates structured tickets directly in Woonig, completely and transparently.

What is an AI phone assistant?

An AI-powered telephone assistant is a digital system that automatically answers incoming calls, records the call's purpose, and forwards it in a structured manner. This reduces the administrative burden and improves accessibility.

In short, explained

This is how the Woonig phone assistant works

1. Call is answered

The assistant automatically answers incoming calls – without waiting time.

2. The request is qualified

NOVI recognizes whether it is a damage report, an emergency, minor maintenance or an administrative inquiry – and carries out the appropriate process.

3. Ticket is created

The request is recorded in a structured manner in the Woonig Cockpit – including category, urgency, object reference and original description.

4. Forwarding or live handover

The ticket will be forwarded automatically – or you can take over the conversation personally.

They always retain control

The AI assistant is not a replacement for your team, but a digital teammate. For complex issues or when a tenant wants to speak to you personally, the system enables a seamless live handover.

You take over the conversation with one click – and already have the AI's summary on your screen.

Seamlessly integrated or standalone

Whether as an integral part of your Woonig platform for maximum automation or as a standalone solution for your existing telephone system: The AI telephone assistant adapts to your infrastructure.

As part of your digital property management system, it connects directly to:

Smart ticketing
Property & Object Data
tenants and owners
Service provider integration
Compliance and documentation processes

No complicated installation, ready to use immediately.

Adaptable to your processes

Direct instructions

Store customer-specific instructions for recurring requests, emergencies, or internal processes.

Integrate knowledge sources

NOVI can read relevant documents or databases and provide answers based on your information.

Define redirects

Specify when a call should be forwarded – for example, in emergencies or sensitive matters.

How can an AI phone assistant help in everyday life?

An AI-powered telephone assistant answers calls, identifies the reason for the call, and forwards them in a structured manner. This relieves the burden on employees, reduces interruptions, and makes processes more efficient.

In short, explained

CORE FUNCTIONS

Intelligent call answering & forwarding

The assistant recognizes requests and automatically assigns them to the correct property, person or department – in a structured manner and without loss of information.

Automatic ticket creation

Every call is documented directly in the Woonig Cockpit – including summary, category and prioritization.

Multilingualism

The telephone assistant understands German, English and over 125 other languages – ideal for international tenants and condo owners.

Swiss understanding of real estate

NOVI understands Swiss German and typical terms from management – from lavabo to blinds to wet cell.

24/7 availability

Their administration remains accessible at all times – even outside office hours.

Live handover

For complex or sensitive matters, you can take over the conversation at any time – including all previously collected information.

Sentiment analysis

The tone of the conversation is automatically detected. Critical or urgent matters can then be prioritized.

Minor maintenance

NOVI checks reported damages against its knowledge base and identifies whether a case falls under minor maintenance – before unnecessary orders are generated.

Automatic data matching

NOVI identifies callers via their phone number, assigns them to the address and object, and only asks what is actually missing.

360° role understanding

Whether tenant, tradesman or prospective buyer: NOVI recognizes the caller's role and starts the appropriate process.

Improved accessibility

Digital call answering independent of office hours.

Relieving your team

Routine requests are processed automatically.

Structured processes

No manual note-taking – all requests go directly into the system.

Scalability

Even with a growing property portfolio, your service quality remains constant.

Professional public image

Clear, consistent communication on every call.

YOUR ADVANTAGES

AI Phone Assistant

Never miss a call again. Our AI-powered phone assistant handles your availability 24/7 and automatically converts requests into structured tickets.

Fully automated smart ticketing

No more manual call notes. The phone assistant answers the call, identifies the issue (e.g., heating failure), assigns it to the correct category, and immediately creates a completed ticket in your Woonig Cockpit. Your team can start working on a solution right away, instead of having to enter data first.

Unlimited accessibility

Offer your tenants 24/7 service without additional staff. The assistant understands over 125 languages and is immediately available even at night or during peak call volumes – without any waiting or busy lines.

Focus for your team

Reduce phone interruptions by up to 80%. Since routine inquiries and standard messages are automatically handled, your team can refocus on complex tasks and personalized customer service. A live handover to a team member is available at any time, if needed.

Your 24/7 reception team – without additional staffing costs

Emergency Management

Heating failure or water damage over the weekend? The AI immediately recognizes the urgency, creates a prioritized ticket, and ensures that the information reaches your cockpit without delay.

Damage reports

Instead of vague voice messages, the AI delivers precise facts: "What happened where?" – directly ready for triage in smart ticketing.

Minor maintenance

NOVI identifies typical minor maintenance issues such as defective shower hoses, light bulbs or toilet seats and informs tenants directly about the next steps.

Where your assistant shines

Prospective tenants

Initial inquiries about properties are automatically recorded and assigned to the correct manager, without your phone being occupied.

Administrative matters

Standard inquiries regarding billing or house rules will be answered directly or forwarded in a structured manner.

Data precision

Structured tickets: The AI not only captures text, but also immediately categorizes it by urgency, topic, and object.

language genius

Empathy Check

The intelligence behind the scenes

This is Novi

Listen

Understands

Acts

What is an AI phone assistant?

In short, explained

This is how the Woonig phone assistant works

1. Call is answered

2. The request is qualified

3. Ticket is created

4. Forwarding or live handover

They always retain control

Seamlessly integrated or standalone

Adaptable to your processes

Direct instructions

Integrate knowledge sources

Define redirects

How can an AI phone assistant help in everyday life?

In short, explained

CORE FUNCTIONS

YOUR ADVANTAGES

AI Phone Assistant

Fully automated smart ticketing

Unlimited accessibility

Focus for your team

Where your assistant shines

CONTACT

WOONIG

AWARDS