Data precision
Structured tickets: The AI not only captures text, but also immediately categorizes it by urgency, topic, and object.
language genius
125+ languages: Barrier-free communication for international tenants – fluent and without an accent.
Sentiment analysis: The AI recognizes whether a caller is angry or worried and prioritizes the case immediately.
Empathy Check
The intelligence behind the scenes
This is Novi
NOVI is your digital telephone assistant for property management. It answers calls, understands requests, and creates structured tickets directly in Woonig.
Listen
NOVI answers calls in a friendly and reliable manner.
Understands
She recognizes concerns, asks the right questions, and understands the context.
Acts
NOVI creates structured tickets directly in Woonig, completely and transparently.
What is an AI phone assistant?
An AI-powered telephone assistant is a digital system that automatically answers incoming calls, records the call's purpose, and forwards it in a structured manner. This reduces the administrative burden and improves accessibility.
In short, explained
This is how the Woonig phone assistant works
1. Call is answered
The assistant automatically answers incoming calls – without waiting time.
2. The request is qualified
NOVI recognizes whether it is a damage report, an emergency, minor maintenance or an administrative inquiry – and carries out the appropriate process.
3. Ticket is created
The request is recorded in a structured manner in the Woonig Cockpit – including category, urgency, object reference and original description.
4. Forwarding or live handover
The ticket will be forwarded automatically – or you can take over the conversation personally.
They always retain control
The AI assistant is not a replacement for your team, but a digital teammate. For complex issues or when a tenant wants to speak to you personally, the system enables a seamless live handover.
You take over the conversation with one click – and already have the AI's summary on your screen.
Seamlessly integrated or standalone
Whether as an integral part of your Woonig platform for maximum automation or as a standalone solution for your existing telephone system: The AI telephone assistant adapts to your infrastructure.
As part of your digital property management system, it connects directly to:
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Smart ticketing
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Property & Object Data
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tenants and owners
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Service provider integration
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Compliance and documentation processes
No complicated installation, ready to use immediately.
Adaptable to your processes
Direct instructions
Store customer-specific instructions for recurring requests, emergencies, or internal processes.
Integrate knowledge sources
NOVI can read relevant documents or databases and provide answers based on your information.
Define redirects
Specify when a call should be forwarded – for example, in emergencies or sensitive matters.
How can an AI phone assistant help in everyday life?
An AI-powered telephone assistant answers calls, identifies the reason for the call, and forwards them in a structured manner. This relieves the burden on employees, reduces interruptions, and makes processes more efficient.
In short, explained
CORE FUNCTIONS
Intelligent call answering & forwarding
The assistant recognizes requests and automatically assigns them to the correct property, person or department – in a structured manner and without loss of information.
Automatic ticket creation
Every call is documented directly in the Woonig Cockpit – including summary, category and prioritization.
Multilingualism
The telephone assistant understands German, English and over 125 other languages – ideal for international tenants and condo owners.
Swiss understanding of real estate
NOVI understands Swiss German and typical terms from management – from lavabo to blinds to wet cell.
24/7 availability
Their administration remains accessible at all times – even outside office hours.
Live handover
For complex or sensitive matters, you can take over the conversation at any time – including all previously collected information.
Sentiment analysis
The tone of the conversation is automatically detected. Critical or urgent matters can then be prioritized.
Minor maintenance
NOVI checks reported damages against its knowledge base and identifies whether a case falls under minor maintenance – before unnecessary orders are generated.
Automatic data matching
NOVI identifies callers via their phone number, assigns them to the address and object, and only asks what is actually missing.
360° role understanding
Whether tenant, tradesman or prospective buyer: NOVI recognizes the caller's role and starts the appropriate process.
Improved accessibility
Digital call answering independent of office hours.
Relieving your team
Routine requests are processed automatically.
Structured processes
No manual note-taking – all requests go directly into the system.
Scalability
Even with a growing property portfolio, your service quality remains constant.
Professional public image
Clear, consistent communication on every call.
YOUR ADVANTAGES
AI Phone Assistant
Never miss a call again. Our AI-powered phone assistant handles your availability 24/7 and automatically converts requests into structured tickets.
Fully automated smart ticketing
No more manual call notes. The phone assistant answers the call, identifies the issue (e.g., heating failure), assigns it to the correct category, and immediately creates a completed ticket in your Woonig Cockpit. Your team can start working on a solution right away, instead of having to enter data first.
Unlimited accessibility
Offer your tenants 24/7 service without additional staff. The assistant understands over 125 languages and is immediately available even at night or during peak call volumes – without any waiting or busy lines.
Focus for your team
Reduce phone interruptions by up to 80%. Since routine inquiries and standard messages are automatically handled, your team can refocus on complex tasks and personalized customer service. A live handover to a team member is available at any time, if needed.
Your 24/7 reception team – without additional staffing costs
Emergency Management
Heating failure or water damage over the weekend? The AI immediately recognizes the urgency, creates a prioritized ticket, and ensures that the information reaches your cockpit without delay.
Damage reports
Instead of vague voice messages, the AI delivers precise facts: "What happened where?" – directly ready for triage in smart ticketing.
Minor maintenance
NOVI identifies typical minor maintenance issues such as defective shower hoses, light bulbs or toilet seats and informs tenants directly about the next steps.
Where your assistant shines
Prospective tenants
Initial inquiries about properties are automatically recorded and assigned to the correct manager, without your phone being occupied.
Administrative matters
Standard inquiries regarding billing or house rules will be answered directly or forwarded in a structured manner.