FAQ

Woonig is the digital communication and interaction platform for residential and commercial use. We perfect communication between administrators, tenants, owners, caretakers and service providers across all channels.

Unter "Multi-Channel-Kommunikation" verstehen wir die kanalübergreifende Kommunikation mit Mietern/STW-Eigentümern, Kunden und Dienstleistern in der Immobilienverwaltung. Eingehend: Aufnehmen von Anliegen über verschiedene Kanäle Nehmen Sie Schadensmeldungen, Anträge, Anfragen und sonstige Anliegen über sechs unterschiedliche Kanäle auf. App Web-Portal Formula E-Mail Telefon (Bot) Sprachnachricht Ausgehend: Kommunizieren Sie mit Ihren Bewohnern über deren bevorzugten Kanal App E-Mail eBoard Brief Weitere Informationen finden Sie hier

With Woonig you communicate via a wide variety of channels. We have set ourselves the goal of ensuring 100% availability and managing all inquiries centrally. Inquiries via mobile app, web app, e-mail or web contact form - Woonig automatically generates the corresponding message from all channels.Incidentally, the same applies to wall messages. Woonig informs the tenants according to the selected channel (app, email, letter). You can find more information about the available communication channels here.

As an administrator you have the option via: Menu area > Settings > Message tree Customize chat history and the categories shown.

YES! Tenants without an app can access their digital dossier via the web app and enter their login data.

YES - various options can be selected via the configuration: a) Type-specific chat history (property, apartment, commercial, parking lot) > Based on the type, the Chat history controlled accordingly, same structure for all users. b) Object-specific chat history --> Based on the features of an object, the chat history is displayed individually for each user. c) Chat history specific to damage type --> Based on the damage type, further information is required from the user

Yes - you can upload any number of documents, e.g. by drag & drop or by using the upload function

Woonig follows the pay-per-use price model. I.e. we have no minimum contract period or similar and you only pay for as long as you use Woonig, say holding active objects.

Yes. Woonig is designed for commercial and residential purposes. The extensive configuration options of Woonig also leave enough leeway to adapt the application to your needs - without development.

The circle of recipients for a wall message is displayed accordingly. It also shows which recipient is contacted via which communication channel. The adjacent check marks the delivery and receipt of the message.

Yes. The circle of recipients for a wall message is displayed accordingly. It also shows which recipient is contacted via which communication channel. To do this, open the information button within the pinboard message. You can find more information about the available communication channels here.

Woonig integrates everyone involved on one platform. Obtaining offers and commissioning service providers is controlled via our reporting process. The service provider receives an e-mail with a link to the corresponding message. More information about service provider integration can be found here.

Yes. Data protection is just as important to us as it is to you, which is why we take the issue seriously. We only use data that is relevant to the processing of a claim or request. This includes data that you provide when making a report and rudimentary master data (name, address, contact details) that were transmitted by your administration. If the account is deactivated, the personal data will be deleted from our system.

Mit Woonig können Sie Ihr Anliegen unkompliziert, mit wenigen Klick und über verschiedene Kanäle an Ihre Verwaltung absetzen. Über: Mobile-App, Telefon, E-Mail, Formular, Portal, Sprachnachricht

A login is not required. Service providers are efficiently and easily integrated into the process. You will receive all inquiries via email and web link. Alternatively, we also offer a service provider interface via our API.

Our customers can choose the location of the data storage themselves. In addition to Zurich, Frankfurt and London, we currently offer 12 other locations.

No! Woonig fits seamlessly into your existing system landscape. Your processes are supplemented, simplified and automated. We offer standardized interfaces for all common management software.

No! If you use management software, this is the leading system for master data. We transfer relevant master data from your administration software to Woonig via standardized interfaces and accept changes. Simple data import via CSV files is also possible.

We offer various standard interfaces to management software providers as well as CSV export/import functions. With Woonig you can import and export all data via API.

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